Masjid Ibrahim Burnley – App Support
Welcome to the official support page for the Masjid Ibrahim Burnley mobile app.
The app has been developed to help the local Muslim community stay connected with the mosque, access Islamic resources and receive important information wherever they are.
About the App
The Masjid Ibrahim Burnley app provides a range of features designed to make accessing mosque services and Islamic information easier.
Prayer Timetables
View daily prayer and Jamaat times, including Friday Jummah prayer times, using the mosque’s official timetable.
Namaz Reminders
Choose which prayers you would like to receive notifications for and customise your reminder preferences.
The Holy Quran
Browse Surahs, listen to Quran recitations and access Quran-related features.
Daily Duas and Hadith
Access Islamic supplications, Hadith and reminders to support daily worship and learning.
Qibla Direction
Use your device’s location and compass features to find the direction of the Qibla.
Mosque Announcements and Events
Stay updated with mosque activities, community events, important announcements and upcoming programmes.
Mosque Services
Find information and contact options for Madrassah, Nikah, Janazah, imam enquiries and other mosque services.
Donations
Access mosque donation information and available payment options.
Some features may require an internet connection, an account or permission to access device functions.
Frequently Asked Questions
How do I receive prayer notifications?
Open the app and navigate to the prayer reminder settings.
Select the prayers for which you would like to receive notifications and enable notification permissions on your device.
Notification delivery and sounds may be affected by your device’s Silent Mode, Focus or Do Not Disturb settings.
Do I need to create an account?
No. You can continue as a guest and access public features without registering.
Creating an account allows you to access additional personalised features and save certain preferences.
How do I reset my password?
Open the sign-in screen and select the password reset option.
Enter your registered email address and follow the instructions in the password-reset email.
Why am I not receiving notifications?
Check that:
* Notifications are enabled in the app.
* Your device has granted notification permission.
* The relevant prayer reminders are selected.
* Your device’s notification settings are not preventing alerts.
What should I do if the app is not working?
Check your internet connection, close and reopen the app, and ensure you are using the latest available version.
If the issue continues, contact the support team with details of the problem.
Contact App Support
For technical support, account assistance, general questions or feedback, please contact:
Email: ukimburnley@gmail.com
Email subject: Masjid Ibrahim App Support
When reporting a problem, please provide:
* A brief description of the issue.
* The device you are using.
* The app feature or page affected.
* A screenshot, if available and relevant.
Please do not include passwords or sensitive personal information.
Account and Privacy Assistance
If you need help accessing your account, wish to request account deletion or have questions about your personal information, please contact:
ukimburnley@gmail.com
You can also review the app’s Privacy Policy for information about how personal data is handled.
Feedback and Suggestions
We welcome feedback from the community, including suggestions for new features and improvements.
Your feedback helps us continue improving the app and providing useful services for everyone.
Masjid Ibrahim Burnley App Team